• Bicycle tours can be carried out by subcontracted experienced monitors. However, a Museum or Palace visit will always be provided by an officially recognized guide.

  • Tours have a minimum price to a specified number of people. For extra people a price is charged per person.

  • Customers receive a full refund with a cancellation period of 72 hours before the tour. Then 50% to 48 hours and 25% to 24 hours before the start of the tour. Please contact Hemels Madrid in time via +34 683 410 846 if you wish to cancel or to inquire about a cancellation. Cancellations within the last 24 hours count as a no-show, the full price will be charged.

  • A rain check is only given when, according to the guide, unsafe situations can arise.

  • Tours can be booked up to 4 days before the tour date to ensure that Heavenly Madrid can organize this tour. If you want to make a last minute reservation, you can try this by sending an email to contact@hemelsmadrid.com

  • Hemels Madrid is always authorized to cancel a tour.

  • Hemels Madrid cannot be held liable under any circumstances.

  • Customers are always responsible for taking out insurance for the booked activity with Hemels Madrid.

  • Hemels Madrid reserves the privilege of modifying its affiliation commission without the consent of the affiliates.