TERMS AND CONDITIONS
Bicycle tours can be carried out by subcontracted experienced monitors. However, a Museum or Palace visit will always be provided by an officially recognized guide.
Tours have a minimum price to a specified number of people. For extra people a price is charged per person.
Customers receive a full refund with a cancellation period of 72 hours before the tour. Then 50% to 48 hours and 25% to 24 hours before the start of the tour. Please contact Hemels Madrid in time via +34 683 410 846 if you wish to cancel or to inquire about a cancellation. Cancellations within the last 24 hours count as a no-show, the full price will be charged.
A rain check is only given when, according to the guide, unsafe situations can arise.
Tours can be booked up to 4 days before the tour date to ensure that Heavenly Madrid can organize this tour. If you want to make a last minute reservation, you can try this by sending an email to firstname.lastname@example.org
Hemels Madrid is always authorized to cancel a tour.
Hemels Madrid cannot be held liable under any circumstances.
Customers are always responsible for taking out insurance for the booked activity with Hemels Madrid.
Hemels Madrid reserves the privilege of modifying its affiliation commission without the consent of the affiliates.